Frequently Asked Questions
Discover everything you need to know about our luxury collections, shipping, and care instructions.
How should I clean and care for my Lalique crystal?
To maintain the brilliance of your crystal, we recommend hand-washing with a soft sponge, mild soap, and lukewarm water. Avoid using the dishwasher or abrasive materials that could scratch the satin-finished surfaces.
What is your shipping policy for fragile home decor items?
All Lalique items are shipped in specialized protective packaging to ensure safe arrival. We offer white-glove delivery for larger furniture pieces and standard insured shipping for decorative objects and stemware.
Do you provide certificates of authenticity with your sculptures?
Yes, every Lalique creation is accompanied by a certificate of authenticity. Our crystal pieces are also signed with the 'Lalique France' script or block signature, ensuring their heritage and craftsmanship.
What is your return policy for online purchases?
We accept returns of unused items in their original packaging within 30 days of delivery. Please note that personalized or custom-engraved items are final sale and cannot be returned.
Can I request professional repair for a damaged crystal piece?
Lalique offers a restoration service for certain items. Please contact our customer service team with photos of the damage so our artisans can evaluate if a repair is possible without compromising the integrity of the piece.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.